PRYOR+

Troubleshooting

• ★ OSHA 10/30 FAQs
• ★ Transcript says "This site can't be reached"
• Tips for Completing a Hoonuit Course
• Adding Email Addresses to a Safe Sender List
• Adding sites to your Trusted Sites List
• How to clear your cache and cookie data?

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SEMINAR INFORMATION & PURCHASES

FINDING THE RIGHT SEMINAR

• Who can I contact to have seminars held at my hotel?
• Can you come to our company to conduct training
• Address fields clear my registration – this one came from Aimee need to clarify is this an IT issue that needs to be submitted?
• I cannot find the seminar to register/How do I search for a seminar?
• Where do I send purchase orders?
• Who do I make checks payable to? What is your payment address?

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WEBINARS

General Troubleshooting

• How do I change my password
• What should I do if I become disconnected during the Webinar?
• Can others listen in to the Webinar with me?
• What do I do on the day of the event?
• How does a Webinar work?
• What is a Webinar?

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TECHNICAL SUPPORT

Downloadable Programs

• ★ Accessing DISC Online
• ★ I bought a follow up coaching session, now what?
• The Link for the product I purchased "Can't be Reached".
• How to Open .EXE files on a Mac
• How do I download Quickclicks products?
• How to Properly Install your Downloadable File

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General Troubleshooting

• Unable to Install software product on Mac
• Receiving: (Mac) "Install is damaged" Error Message
• Why isn't the course showing as Completed in My Training?
• Why am I receiving a "Could Not Get Video" error?
• Comprehensive "Safelist"
• Why is my serial number not activating my product?

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Installation and Registration

• AI for Business HUB FAQs
• Download a Program File from a Dropbox Link (on a PC)
• Installation for Windows 8 or 10

Website Security/ Vendor Information/Tax Questions

General information regarding encryption, vendor forms and tax rates

• What is your Duns number?
• How do I receive a completed W-9 form?
• What is your federal tax I.D.?
• What is the Canadian GST, HST tax rate being charged to my purchases?
• Why isn't my browser indicating locked?
• What is SSL encryption?

General

Announcements

• Your community is ready for users
• Welcome to your Help Center!

FAQ

• Where do I find my vip and circle ID?
• How do I exit out of a Live Chat?
• Mail list delete/prospective mail list deletes
• Modify/Update title in player window on a SCOtube wrapped video
• What are these sections and articles doing here?
• How do I customize my Help Center?

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